Frequently asked questions

How do I update my profile?

Once you login to your profile, you’ll be able to add information to your profile. Your name, company and job title will be included automatically in your registration. You can also upload a personal profile picture. We highly recommend choosing the product categories you’re interested, in to allow for effective networking.

I’ve forgotten my password, can I reset it?

Yes, to reset your password, click on sign-in button and then click on "Forget Password" option.

How do I add sessions to my schedule?

In the conference section of the platform, you can view all the sessions, and simply click ‘+ to my schedule’.

When do the sessions take place?

Please check our conference drop down for a full list of conference timings

Can I see exhibitors relevant to my interests?

Yes, please go to the All Exhibitors or All Products tab. There you will be able to filter out the categories you are most interested in.

I’m having trouble with the platform, who can I contact?

Please contact our customer services team, and they will be happy to help.

Where can I find my badge for the event?

You can find your digital badge directly within the mobile application.

How will I know if an exhibitor has received my invitation for a meeting?

Go to My Profile tab and then My Meetings, and within this tab you will be able to see the status of all your meetings.

How do I download the App?

You can download the mobile app by clicking here for Apple and here for Android.