Welcome to the Exhibitor FAQ
Find all information on how to best utilize the event platform
Let’s get you set up.
We’re super excited to be launching this online event platform, along with our mobile app this year for our Design and Hospitality portfolio of events, INDEX, Hotel Show, Workspace and Leisure Show.
We understand that navigating a new platform can be daunting. That's why we've put together an easy-to-follow step by step on how to use this platform. By reading on, you'll discover how to connect with key visitors before the show opens, how to set up meetings, showcase your products and how to capture real-time leads.
2) Update your personal profile
Aside from your company profile it is important to update your personal profile as well. Let your new partners know who you are.
3) Update your Products
Ensure your products are up to date and ready to be traded. Give attendees a taste of what you can offer.
4) Lead Retrieval
Capture the information of every prospective client who visits your stand and never miss a lead again.
Frequently asked questions
Here you'll find most of our frequently asked questions but we also have a team of customer service professionals who can help you. Please do take a look at the information below before reaching out to our Customer Service team. You'll find their contact information at the bottom of this page.
You can view the attendee list from your dashboard. From this point, you will be able to contact attendees and arrange meetings in person.
Yes, you can go to an exhibitor's company profile and send a message directly to the company, or select a team member to send a message to.
You can send an unlimited number of meeting requests, but we encourage you to monitor how many you send, and to keep track of how many responses you receive.
Yes, to reset your password, click on the sign-in button and click on "Forget Password"
Please contact our customer services team, and they will be happy to help. E-mail: support@expoplatform.com
During the event you can download the event app and login using the same credentials that you use to log into the web platform. Once logged in you can navigate to Badge Scanning. When the camera is pointed at the badge it will automatically scan and after this you can add your notes on the next screen.
Go to your Company Profile in the top right hand corner, and once you click on Edit Profile, you can add your company logo, company desciption, company contact details and add products.
In your Event Dashboard you can see all your leads and interactions with your profile
Please note that when downloading your leads, the phone numbers on Excel might add a dot after the first number. This is normal Excel behaviour. If this happens simply format the column from "general" to "number" and it will show the phone number.
You can download the mobile app by clicking here for Apple and here for Android.